...Stefano Landi; Antonio Costantini; Valerio Brescia Purpose The study investigates whether social media interactions between public administrations and citizens based on dialogic accounting and accountability principles can help create constructive engagement and citizen participation...

... rather than predefined stakeholder groups, thereby reshaping the interaction between accountability and legitimacy in online contexts. In recent years, accountability and legitimacy crises have increasingly unfolded in online spaces. Social media platforms and online news outlets now serve as primary...

... digital expressions translate to offline contexts and reshape meanings and actions. Findings The study reveals that social media platforms enable beneficiaries to demand participatory accountability beyond traditional practices, democratising humanitarian response and challenging power structures...

... identified, that is, when existing accountability systems are deemed inadequate and requiring revision. The purpose of this paper is to explore one such set of contests in the case of large technology and social media firms: the so-called “big tech”. The authors focus specifically on “big tech” because...

... the potential of social media from a dialogic accounting perspective, especially in the public sector. Additionally, it focuses on regions which are understudied in the literature, although they are critical actors in implementing public policies. Last but not least, this study offers a framework...

...Maryam Firoozi; Chih Hao Ku Purpose Despite an increasing trend in adoption of social media by for-profit organizations and their chief executive officers (CEOs), there is little understanding of how these new channels of communication are incorporated into the broader communication domain...

...Arianna Lazzini; Simone Lazzini; Federica Balluchi; Marco Mazza Purpose This paper aims to expand the emerging literature on COVID-19 and the financial markets by searching for a relationship between the uncertainty of the first phase of the COVID-19 pandemic experienced through social media...

...Stefano Landi; Antonio Costantini; Marco Fasan; Michele Bonazzi Purpose The purpose of this exploratory study is to investigate why and how public health agencies employed social media during coronavirus disease 2019 (COVID-19) outbreak to foster public engagement and dialogic accounting...

...Cecilia Gullberg; Noomi Weinryb Purpose The purpose of this paper is to explore the role of inscriptions on social media in enabling action at a distance. The purpose is addressed by investigating how and by what mechanisms inscriptions on social media can shape action at a distance. Design...

... metrics, what they perceive as ‘good’ online content and what constitutes an ‘impactful’ user account or a ‘successful’ social media campaign. Such findings are valuable to management accountants, entrepreneurs and practitioners who seek to evaluate digital platform performance. Christos Begkos can...

...Michela Arnaboldi; Giovanni Azzone; Yulia Sidorova Purpose The purpose of this paper is to explore the processes whereby organisational actors can seize the opportunities opened up through social media, and the way in which the relative information is managed. This allows these actors to move...

...Michela Arnaboldi; Cristiano Busco; Suresh Cuganesan Purpose The purpose of this paper is to outline an agenda for researching the relationship between technology-enabled networks – such as social media and big data – and the accounting function. In doing so, it links the contents of an unfolding...

...Marion Brivot; Yves Gendron; Henri Guénin Purpose The purpose of this paper is to provide insight into how a constellation of actors seek to define, shape, and reinvent the notion of organizational control at the confluence of social media (SM) and corporate reputational risk. Design...

...Deborah Agostino; Yulia Sidorova Purpose The purpose of this paper is to investigate how centres of calculation, now emerging in connection with social media, impact on the process of acting on distant customers. Specifically, the authors are interested in exploring how the distance between...

..., and to evaluate the level and type of interaction between foundations and users. Research limitations/implications Further research could build on the present study by providing in-depth case studies and extending the analysis to other social media and other types of organizations. Originality/value...

...Giacomo Manetti; Marco Bellucci Purpose – The purpose of this paper is to assess if online interaction through social media, particularly Facebook, Twitter, and YouTube, represents an effective stakeholder engagement mechanism in order to define the contents of social, environmental...