... in moderating service quality to EALO. Besides, important-performance analysis and customer-satisfaction index (IPA-CSI) recognized 21 out of 32 attributes as the pillars of academic excellence. Originality/value Three of the hypotheses were invalidated by the quantitative analysis. Further inquiry...

... scrutinizes the following hypotheses (Figure 2): SEM MOOCs IPA Exploratory-design CSI Quality was comparatively not objective, it was commonly a kind of measure for a specific purpose. Any discussion of quality primarily in education is, therefore, challenging since it was not a constant...