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Keywords: IPA
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Journal Articles
Asian Association of Open Universities Journal (2020) 15 (3): 411–423.
Published: 30 October 2020
... in moderating service quality to EALO. Besides, important-performance analysis and customer-satisfaction index (IPA-CSI) recognized 21 out of 32 attributes as the pillars of academic excellence. Originality/value Three of the hypotheses were invalidated by the quantitative analysis. Further inquiry...
Journal Articles
Asian Association of Open Universities Journal (2018) 13 (1): 100–114.
Published: 20 June 2018
.... Importance-performance analysis (IPA) and customer-satisfaction index were emulated (and applied) to quantify respondents opinion and relevance degree of those engaged notions and dimensions. IPA analysis revealed four prominent notions (corresponding, functional, well-defined and learner-focused) and one...
