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IN the commercial air transport market the only basic item of concern, in the long run, is passenger satisfaction. It is passenger revenue which generates the profits for the airline and, in turn, the business for the aircraft manufacturer. The airlines must carefully balance passenger satisfaction with operating economy, for without this careful balance the system cannot survive. On top of this the air transport industry is subject to pressures from the community as a whole to reduce adverse environmental effects like noise, pollution, unpopular land use, etc.

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