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Keywords: Service recovery
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Journal Articles
Asian Education and Development Studies (2026) 15 (1): 193–213.
Published: 06 November 2025
... that the majority of negative student experiences stemmed from systemic failures in service delivery processes. Further, Sahaf and Fazili (2024) presents a hybrid literature review on service failure and service recovery, applying bibliometric analysis and a structured framework-based review to map 30+ years...
