...), student satisfaction (SS) and student loyalty (SL). Design/methodology/approach This research is a case study of two universities in Indonesia: Universitas Sebelas Maret (UNS), a state university in Surakarta and Universitas Sarjanawiyata Tamansiswa (UST), a private university in Yogyakarta...

.... Findings Findings revealed that ICT, e-service quality and e-information quality are positively contributed toward students' e-learning which ultimately leads to create positive e-word of mouth and students' satisfaction. Meanwhile, results also identified that e-word of mouth and students' satisfaction...