Consumer health information in the year 2000

This paper argues that while there have been significant advances in the development of consumer health information services over the past decade, there is no room for complacency as we approach the new millennium. If we are to avoid the dangers of complacency, passivity and superficiality we need to develop new skills. The future consumer health information professional will need to be skilled in creating information products, interpreting information needs and reviewing and synthesizing information to support decision making.