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Journal Articles

Case study (part 2): A “fuzzy” approach to multi‐channel information optimisation

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Andrew Boyd
Journal: Aslib Journal of Information Management
Aslib Proceedings (2005) 57 (1): 11–21.
https://doi.org/10.1108/00012530510579048
Published: 01 February 2005
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Journal Articles

A goal‐based approach to the evaluation and documentation of business process re‐engineering

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Andrew Boyd
Journal: Aslib Journal of Information Management
Aslib Proceedings (2004) 56 (5): 286–300.
https://doi.org/10.1108/00012530410560887
Published: 01 October 2004
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Journal Articles

Information disparity: research and measurement challenges in an interconnected world

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Andrew Boyd
Journal: Aslib Journal of Information Management
Aslib Proceedings (2004) 56 (5): 269–271.
https://doi.org/10.1108/00012530410560869
Published: 01 October 2004
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Journal Articles

Multi‐channel information seeking: a fuzzy conceptual model

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Andrew Boyd
Journal: Aslib Journal of Information Management
Aslib Proceedings (2004) 56 (2): 81–88.
https://doi.org/10.1108/00012530410529440
Published: 01 April 2004
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Journal Articles

The goals, questions, indicators, measures (GQIM) approach to the measurement of customer satisfaction with e‐commerce Web sites

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Andrew Boyd
Journal: Aslib Journal of Information Management
Aslib Proceedings (2002) 54 (3): 177–187.
https://doi.org/10.1108/00012530210441728
Published: 01 June 2002
View article titled, The goals, questions, indicators, measures (GQIM) approach to the measurement of customer satisfaction with e‐commerce Web sites
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Journal Articles

The five maxims of project satisfaction

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Andrew Boyd
Journal: Aslib Journal of Information Management
Aslib Proceedings (2001) 53 (10): 423–430.
https://doi.org/10.1108/EUM0000000007071
Published: 01 December 2001
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