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Keywords: Knowledge management
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Journal Articles
The goals, questions, indicators, measures (GQIM) approach to the measurement of customer satisfaction with e‐commerce Web sites
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Aslib Proceedings (2002) 54 (3): 177–187.
Published: 01 June 2002
... in the measurement of the sub‐goal and “Environment” provides the context for interpretation of results (Park et al., 1996). Information systems Customer satisfaction Business analysis Organizational development Knowledge management In the late 1990s, consumer‐focused Web sites spent...
