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1-4 of 4
Keywords: Customer satisfaction
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Journal Articles
Aslib Journal of Information Management (2025) 77 (2): 239–259.
Published: 01 November 2023
...Jae-Yun Ho; Gyeong Ju; Seoeui Hong; Jaeyoung An; Choong C. Lee Purpose This study investigates the key factors that influence customer satisfaction when interacting with augmented reality shopping assistance applications (ARSAPs). ARSAPs grant consumers the capability to experience products...
Journal Articles
Aslib Proceedings (2008) 60 (6): 583–599.
Published: 14 November 2008
... Customer satisfaction Communication technologies © Emerald Group Publishing Limited 2008 Stephen A. Roberts can be contacted at: stephen.roberts@tvu.ac.uk Information professionals have developed methods and tools through experience and design to accomplish these tasks. More explicitly...
Journal Articles
Aslib Proceedings (2006) 58 (4): 346–354.
Published: 01 July 2006
... to rely entirely on web search engines for information. Not for nothing has the verb “to Google” entered the English language, seemingly as a synonym for “to search for information”. Digital libraries Customer satisfaction © Emerald Group Publishing Limited 2006 There is some...
Journal Articles
Aslib Proceedings (2002) 54 (3): 177–187.
Published: 01 June 2002
... use in software measurement, the GQIM approach has proved effective in helping managers to identify critical business information. Coupled with the five maxims of satisfaction, managers are provided with a complete framework for the development of an e‐commerce customer satisfaction programme...
