A Quality Strategy and Self‐Assessment Method for Organizational Excellence Available to Purchase

Based on a combination of theories, experiences and cases a sustainable change strategy and self‐assessment method with a focus on the human dimension in TQM are suggested and discussed. The Post Denmark TIQ (Total Involvement in Quality) case will be used to illustrate how breakthrough in people attitudes and organisational culture happened and became the foundation for a new culture focusing on change, continuous improvements and everybody’s participation.