Issues

East Meets West: A Critical Analysis on The Evolution, Growth and Transfer of QFD from Japan to The West

Mohamed Zairi; David Ginn
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A Quality Strategy and Self‐Assessment Method for Organizational Excellence

Jens J. Dahlgaard; Su Mi Dahlgaard
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Data Technology and Knowledge‐based Six Sigma

Sung H. Park
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Statistical Diagnosis (SPD) for Control of SARS Epidemic Situation of Beijing

Gongxu Zhang; Jing Sun
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Extending Quality Concepts to Cope with The Needs of a Global World

Tito Conti
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Continuous Improvement and Its Roots in Pragmatic Philosophy

Bo Bergman; Christina Mauléon
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The European Excellence Model – an “Excellent” Model for Management Control?

Su Mi Park Dahlgaard
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Exploration and Development of SERVQUAL

Yong‐Pil Kim; Kye‐Wan Kim; Deok‐Gyun Yun
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A TQM case of Centralized Sequential Decision‐making Problem

Cheng‐Chang Chang; Yun‐Feng Chu
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Detection and Control of Variation Source for a Production Unit

Jichao Xu; Hasan Akpolat
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A Case Study of ERP Implementation for PCB Manufacturer

Chan‐Hsing Lo; Yu‐Hsin Lin; Chih‐Hung Tsai; Rong‐Kwei Li
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Determinants of Green Practices in the Petrochemical Sector: An Empirical Study

Kit‐Fai Pun; M.J. Lau
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An Improvement on Target Costing Technique

Hsin‐Hung Wu
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Study on the Embedded SPC System Based on LAN

Yin Jianjun; Yu Zhonghua; Wu Zhaotong
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Parts supply management system for automobile parts manufacturing companies

Gil‐Sang Jang; Jung‐Sang Choi
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