Patient satisfaction with the Emergency Department (ED) in a hospital is related to the length of stay, and especially to the amount of waiting time for medical treatments. ED overcrowding decreases quality and efficiency, therefore affecting hospitals’ profitability. This paper presents a forecasting and simulation model for resource management of the ED at Moses H. Cone Memorial Hospital. A linear regression forecasting model is proposed to predict the number of ED patient arrivals, and then a simulation model is provided to estimate the length of stay of ED patients, system throughput, and the utilization of resources such as triage nurses, patient beds, registered nurses, and medical doctors. The near future load level of each resource is presented using the proposed models.
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18 December 2008
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December 18 2008
Forecast Driven Simulation Model for Service Quality Improvement of the Emergency Department in the Moses H. Cone Memorial Hospital Available to Purchase
Eui H. Park;
Eui H. Park
Department of Industrial and Systems Engineering, NC A&T State University, 1601 East Market St, Greensboro, NC 27411, USA
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Jinsuh Park;
Jinsuh Park
Department of Industrial and Systems Engineering, NC A&T State University, 1601 East Market St, Greensboro, NC 27411, USA
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Celestine Ntuen;
Celestine Ntuen
Department of Industrial and Systems Engineering, NC A&T State University, 1601 East Market St, Greensboro, NC 27411, USA
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Daebeom Kim;
Daebeom Kim
Department of Industrial Systems and Information Engineering, Kangnam University, San 6‐2 Gugal‐Dong, Giheung‐Gu Yongin‐Si Gyeongki‐Do 446‐702, Korea
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Kendall Johnson
Kendall Johnson
Quality Improvement Team, Moses Cone Memorial Hospital, 1200 N. Elm St, Greensboro, NC 27401, USA
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Publisher: Emerald Publishing
Online ISSN: 2054-555X
Print ISSN: 1598-2688
© Emerald Group Publishing Limited
2008
Asian Journal on Quality (2008) 9 (3): 1–14.
Citation
Park EH, Park J, Ntuen C, Kim D, Johnson K (2008), "Forecast Driven Simulation Model for Service Quality Improvement of the Emergency Department in the Moses H. Cone Memorial Hospital". Asian Journal on Quality, Vol. 9 No. 3 pp. 1–14, doi: https://doi.org/10.1108/15982688200800024
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