...Seongsu Kim; Soo Wook Kim Purpose The purpose of this paper is to find if there is an existing trade‐off between service quality and cost when strategies of low‐cost accommodation and uncompromised reduction are implemented. Design/methodology/approach The model is designed on hand system...

...Kit Fai Pun; Anesa Hosein Nowadays, the competitiveness of any organisations rests dominantly on how they can manage their performance. A host of performance variables such as quality, reliability, and efficiency are recognised as competitive priorities. This paper reviews the criteria...

...Zhang Cui‐hua; Yu Hai‐bin Moral hazard and adverse selection often exist in asymmetric information environment. In this paper, quality investment decision problem is studied under moral hazard. A basic model for quality investment level decision is developed with the supplier as a principal...

...M.K.S. Sastry An Integrated Outage Management System (IOMS) is a utility owned, centralized information system. Using the Supervisory Control And Data Acquisition (SCADA) methodology, the IOMS integrates different databases and components of outage management systems to improve the quality...

... Emerald Group Publishing Limited 2006 Organizational justice Training participation motivation Quality ...

... of job satisfaction is commonly seen as an emotional reaction. The reasoning within quality management does, however, still lean heavily toward cognitive judgements (i.e. performance ratings), the emotional component clearly being under explored. Further, performance variables have shown...

...Jens J. Dahlgaard; Su Mi Dahlgaard Based on a combination of theories, experiences and cases a sustainable change strategy and self‐assessment method with a focus on the human dimension in TQM are suggested and discussed. The Post Denmark TIQ (Total Involvement in Quality) case will be used...