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Journal Articles

Getting Emotional about Quality: Questioning and Elaborating the Satisfaction Concept

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John Lilja, Hakan Wiklund
Journal: Asian Journal on Quality
Asian Journal on Quality (2005) 6 (3): 38–55.
https://doi.org/10.1108/15982688200500022
Published: 18 December 2005
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Journal Articles

QFD as a Tool to Improve Quality Control in a Complex Manufacturing Environment

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Mikael Bäckström, Håkan Wiklund
Journal: Asian Journal on Quality
Asian Journal on Quality (2004) 5 (1): 10–22.
https://doi.org/10.1108/15982688200400002
Published: 17 April 2004
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