Tax service quality for enterprises: development of a valid measurement scale Available to Purchase

Lien Thi Nguyet Au is currently a PhD candidate at University of Economics, Hue University. She is also a taxation expert and Head of propaganda and support Division for taxpayers, Tax Department of Thua Thien Hue province, Vietnam. She received her Master Degree in Business Finance from Victoria University, Australia. Her research interests include tax service quality, international taxation, tax management and tax agents.

Dr Hung Trong Hoang is currently an Associate Professor in Service Management and Operations Management at Faculty of Business Administration, University of Economics, Hue University, Vietnam. He holds a PhD in Business/Management from Business School, The University of Adelaide, Australia. His research interests include services marketing and management, human resource management in services and brand management. His research has been published in the Journal of Services Marketing, Journal of Hospitality Marketing & Management, Journal of Retailing and Consumer Services, International Journal of Human Resource Management, Australian Journal of Public Administration, International Journal of Manpower, Australasian Marketing Journal, among others. One of his papers has won a Best Paper Award in Journal of Global Scholars of Marketing Science.

Dr. Lan Thi Huong Ho is currently a Senior Lecturer in Marketing at Faculty of Business Administration, University of Economics, Hue University. She holds a PhD in Business and Management from Shanghai University. Her research interests include online marketing, customer behavior (CRM), service quality, customer value within service industries, and tourism marketing.