How and when does witnessing incivility lead to psychological distress in family-owned bank employees?

Shafaq Aftab is a lecturer at the Faculty of Management Sciences, University of Central Punjab, Lahore, Pakistan. She has a master's in Business Administration with a specialization in organizational behaviour/HRM. Her areas of research interest include workplace emotions, leadership, employee engagement, and human resource management.

Irfan Saleem is an associate professor at Sohar University Oman and enrolled. He has extensive teaching experience in Gulf, Asian, and European institutes of higher education using the case study method. Dr Saleem publishes articles in reported journals indexed by the Chartered Association of Business Schools (ABS), Scopus, the Social Sciences Citation Index (SSCI), and the Australian Business Deans Council (ABDC). His integrated research areas include HR, leadership, family business, digital transformation, business model innovation, SMEs and entrepreneurship.

Nur Naha Abu Mansor is a professor and dean at Sohar University since December 2021, with more than 2 decades of career as an academic, beginning at Universiti Teknologi Malaysia, Kuala Lumpur, Malaysia. Nur obtained her PhD in management from the School of Management, University of Bradford, UK, in 2005. Previously, she was the Dean of Azman Hashim International Business School, Universiti Teknologi, Malaysia. She spearheaded as lead consultant on the development of the Malaysia Higher Education Action Plan 2022–2025. She has experience in leading the Social Value Research Group overseeing areas of research in social return on investment (SROI), technological interventions, and learning and development interventions. Nur has authored and co-authored over twenty[120] journal papers, conference proceedings, books, and book chapters. Her keen interest in human resource roles has rendered great understanding and focus on how line managers are deployed with HR roles effectively.