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Keywords: Chatbots
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Journal Articles
Promoting environmental sustainability through chatbot use in shipment delivery: an integrated model of UTAUT2 and TTF
Available to Purchase
Asia-Pacific Journal of Business Administration 1–25.
Published: 30 October 2025
...Sallam Alsarayreh; Mostafa Al-Emran; Ibrahim Arpaci; Khaled Shaalan Purpose The growing use of chatbots across various industries has underscored their potential for enhancing operational efficiency and customer service. However, limited empirical research has focused on the factors influencing...
Journal Articles
Determinants of continuance intention to use chatbots in retail settings: self-esteem as a moderator
Available to PurchaseSima Ahmadpour, Behzad Foroughi, Amir Batouei, Senali Madugoda Gunaratnege, Soheil Kazemian, Hanh Thi My Vu, Mana Khoshkam
Asia-Pacific Journal of Business Administration 1–25.
Published: 03 October 2025
...Sima Ahmadpour; Behzad Foroughi; Amir Batouei; Senali Madugoda Gunaratnege; Soheil Kazemian; Hanh Thi My Vu; Mana Khoshkam Purpose This study aims to investigate the factors influencing continuance intention to use generative artificial intelligence (AI) chatbots in the retail sector, with self...
