... reliable with all alphas above 0.75. © Emerald Group Publishing Limited 2009 Customer services quality Food products Retailing Hong Kong The growth behind China's economy is largely attributed to its ability to provide the world with competitively priced goods. Yet less known...

... groups like this, it was possible to ascertain whether the issues deemed to be important by customers were themselves age specific. Des Monk can be contacted at: dmonk@uclan.ac.uk © Emerald Group Publishing Limited 2007 Customer services quality Customer loyalty Workplace training...

... Customer services quality Food industry Fulfilment of promise is seen as a core construct in the RM philosophy. It is one of the dimensions which determines if a relationship is to continue or terminate. For example, if the promise made by the organisation is not fulfilled to the full...