... vis-à-vis the operators’ behavior and attitude. To provide accurate definitions of the satisfaction levels, a consumer perception survey was carried out, with a usable sample of 2,107 questionnaires. The efficiency performance was evaluated according to data envelopment analysis. Findings...

...) which is specialized in serving higher quality food at higher prices than more traditional mobile vendors (Anenberg and Kung, 2015). Efficiency performance is an important issue to achieve and maintain the competitive advantage and ensure ongoing business. Data envelopment analysis (DEA...

... of horticultural farms and access to finance from different finance providers. Design/methodology/approach Data were collected from 434 farmers who produce mango, mangosteen, chili and red onion in Indonesia. Data were subsequently analysed using data envelopment analysis and bootstrap truncated regression...