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Keywords: Food delivery applications
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Journal Articles
A Kano analysis of food delivery apps in Italy: fair riders’ pay matters
Available to Purchase
Journal:
British Food Journal
British Food Journal (2025)
Published: 24 June 2025
...Gandolfo Dominici; Mario Tani; Simone Luongo Purpose This study investigates the factors that influence Italian consumers’ continued use of food delivery applications (FDAs). It aims to explore the deeper motivations and experiential dimensions that drive sustained engagement, going beyond what...
Journal Articles
Food at your doorstep? Examining customer loyalty towards online food delivery applications
Available to Purchase
Journal:
British Food Journal
British Food Journal (2023)
Published: 17 July 2023
...Xin Liu; Xin-Jean Lim; Jun-Hwa Cheah; Siew Imm Ng; Norazlyn Kamal Basha Purpose This study empirically investigated the different attributes (i.e. convenience, online reviews, online ratings, visual appeal and various food choices) of food delivery applications (FDAs) that impacted customers...
