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Keywords: Human-likeness
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Journal Articles
Journal:
British Food Journal
British Food Journal (2025) 127 (1): 129–147.
Published: 19 November 2024
... restaurants? RQ2. Does the human-likeness of service robots have a moderating effect on customer intimacy with restaurant service robots? Restaurants use service robots to reinvent their businesses and processes (Hwang et al., 2022a). According to the literature, service robots...
