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Keywords: Hygiene inspection ratings
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Journal Articles
Predicting on restaurant's hygiene rating: Does customer review emotion and content matter?
Available to Purchase
Journal:
British Food Journal
British Food Journal (2023) 125 (11): 3871–3887.
Published: 18 July 2023
... This study opens an avenue for innovative research that establishes a connection between customers' reviews and restaurants' inspection systems. The results allow restaurants to predict an impending hygiene inspection rating upon dynamic assessment of review content and aid in adjusting hygiene measures...
