... (CAIX) of service robots affect customer service competencies and brand love through service-robot intimacy. Design/methodology/approach A brand love model was developed based on the AI device using acceptance and an emotional perspective. Data were collected from customers who had dined in robot...

... the interactions of experience, intimacy and embodiment from the lens of alternative tourism and Asia as a destination image. Design/methodology/approach The authors conducted four focus group that include Asians who take experiential learning trips and spiritual journeys across Asia-Pacific. Findings...