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Keywords: Marketing communication
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Journal Articles
Journal Articles
British Food Journal (2004) 106 (3): 228–237.
Published: 01 March 2004
... and the marketing communication that customers want delivered through each channel, and to develop a robust multi‐channel strategy. One perspective is to argue that it is necessary to integrate messages, but differentiate experience. For many businesses, like McDonald's, core service delivery will always be through...

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