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Keywords: Service failure
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Journal Articles
Journal:
British Food Journal
British Food Journal (2024) 126 (8): 3037–3050.
Published: 17 July 2024
...Sarah Lefebvre; Marissa Orlowski; Laura Boman Purpose While third-party food delivery continues to increase in popularity, surveys suggest nearly a quarter of deliveries suffer from service failures. With the limited research on third-party food delivery, we explore the important questions of (1...
