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Keywords: Service failure severity
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Journal Articles
Journal:
British Food Journal
British Food Journal (2025) 127 (13): 20–36.
Published: 14 January 2025
... attachment (CEA) through the mediating role of service recovery satisfaction (RES). Furthermore, the study examines the moderating impact of service failure severity (SFS) on the relationship between perceived EEC and RES. Design/methodology/approach A self-administered online survey was carried out...
