Benchmarking on total quality management adoption: a positioning model Available to Purchase

Presents a positioning model which describes five clusters of organizational characteristics in relation to the adoption of total quality management by a business unit. For each cluster, general advice is given as to what business can do to increase the pace of its improvement efforts. It is argued that the model can provide the requisite encouragement to those more traditional businesses in less advanced countries to take a series of small steps along the total quality management journey.