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Volume 18, Issue 3
1 May 1997
Library Management Cover Image for Volume 18, Issue 3
Research Article| May 01 1997

ISO 9000 and the total quality management models

Ana Reyes Pacios Lozano
Profesora Titular de Universidad, Departamento de Biblioteconomía y Documentacíon, Universidad Carlos III, Madrid, Spain
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-7921
Print ISSN: 0143-5124
© MCB UP Limited
1997
Library Management (1997) 18 (3): 148–150.
https://doi.org/10.1108/01435129710166464

Establishes the most outstanding differences between the ISO 9000 norms and total quality management as forms or manners of managing quality used in some information services. Compares two models of total quality: European Foundation for Quality Management and Malcolm Baldrige Awards.

Keywords: Baldrige Award, European Foundation for Quality Management, ISO 9000, TQM
© MCB UP Limited
1997
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