Current practice in training flexible information workers

Reports findings of research investigating the training needs and opportunities of flexible information workers. Concludes that unless positive action is taken to address the needs of flexible information workers, they have fewer training opportunities than other workers, which has negative implications for overall levels of skill in the information labour market. Draws on quantitative data from a survey of 551 UK library and information services, and qualitative data from focus groups with flexible information workers and interviews with their managers. Argues that there are legislative, quality and workforce planning imperatives urging managers to address the needs of flexible information workers. Illustrates the differentiation in training offered to flexible and permanent full‐time workers using both quantitative and qualitative work. Presents examples from the case study organizations to offer ways to counteract these difficulties.