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Volume 3, Issue 2
1 June 1996
This article was originally published in
Benchmarking for Quality Management & Technology
Benchmarking for Quality Management & Technology Cover Image for Volume 3, Issue 2
Research Article| June 01 1996

Implementation of TQM/CQI in the health‐care industry: A comprehensive model

;
Leon W. Brashier
Sam Houston State University, Huntsville, Texas, USA
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Victor E. Sower
Sam Houston State University, Huntsville, Texas, USA
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Jaideep Motwani
Grand Valley State University, Allendale, Michigan, USA, and
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Michael Savoie
M.J. Savoie & Associates, USA
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 2051-316X
Print ISSN: 1351-3036
© Company
1996
Benchmarking for Quality Management & Technology (1996) 3 (2): 31–50.
https://doi.org/10.1108/14635779610118687

Examines the current literature on total quality management/continuous quality improvement (TQM/CQI) in the health‐care industry and determines the common threads that exist in the successfully implemented programmes. Based on the review of literature, proposes a comprehensive model on how to implement and maintain a TQM/CQI programme in the health‐care industry.

Keywords: Health care, Kaizen, Models, TQM
© Company
1996
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