Issues

Call for papers

Benchmarking in total quality management

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Special Issue on Benchmarking in services

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Revising the concept and forms of benchmarking

Paula Kyrö
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Outsourcing: guidelines for a structured approach

F. Franceschini; M. Galetto; A. Pignatelli; M. Varetto
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Setting benchmarks and evaluating balanced scorecards with data envelopment analysis

Robert C. Rickards
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A review of literature on benchmarking

R. Dattakumar; R. Jagadeesh
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Benchmarking: achieving best value in public‐sector organisations

Hesham Magd; Adrienne Curry
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Editorial

Benchmarking in small and medium enterprises

A. Gunasekaran
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Internet editorial

Internet editorial

Ronald E. McGaughey
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