Issues

Book Review

Performance Assurance for IT systems

Donald R. Moscato
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Management fads: the case of the self‐managed team

Marja Flory
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Benchmarking for entrepreneurial survival: Pursuing a cohesive and imperfectly imitable culture

Ruth B. McKay; Ed Chung
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Using employee gainsharing plans to improve organizational effectiveness

Matthew H. Roy; Sanjiv S. Dugal
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Critical success factors in developing teleworking programs

Kellyann Berube Kowalski; Jennifer Ann Swanson
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Benchmarking in the non‐profit sector in Australia

Melissa Conley Tyler
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Benchmarking culture and performance in Chinese organizations

Rajendar K. Garg; Jun Ma
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Learning by example: Benchmarking organizational culture in hospitality, tourism and leisure SMEs

Olympia Kyriakidou; Julie Gore
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Guest editorial

Benchmarking the human side of the business enterprise

Matthew H. Roy; Sanjiv S. Dugal
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