Issues

Book Review

Mastering Statistical Process Control: A Handbook for Performance Improvement Using Cases

Donald R. Moscato
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Linking strategy into operational management: A survey of BSC implementation in Finnish energy sector

Harri Haapasalo; Kari Ingalsuo; Timo Lenkkeri
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Benchmarking of project planning and success in selected industries

Ofer Zwikael; Shlomo Globerson
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Achieving internal process benchmarking: guidance from BASF

Mario Binder; Ben Clegg; Wolfgang Egel‐Hess
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An AHP approach in benchmarking logistics performance of the postal industry

Felix T.S. Chan; H.K. Chan; Henry C.W. Lau; Ralph W.L. Ip
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Internet editorial

Internet editorial

Ronald E. McGaughey
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