Issues

Awards for Excellence

Benchmarking the viability of SCM for entrepreneurial business model design

Stanley E. Fawcett
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Assessing the impact of web‐based electronic commerce use on the organizational benefits of a firm: An empirical study

Carlo A. Mora‐Monge; Arash Azadegan; Marvin E. Gonzalez
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Marketing productivity and profitability of Indonesian public listed manufacturing firms: An application of data envelopment analysis (DEA)

Rizal Edy Halim
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Key performance indicators in the Kenyan hospitality industry: a managerial perspective

Billy Wadongo; Edwin Odhuno; Oscar Kambona; Lucas Othuon
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Service quality and its impact on customer satisfaction in Indian hospitals: Perspectives of patients and their attendants

Panchapakesan Padma; Chandrasekharan Rajendran; Prakash Sai Lokachari
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An integrated strategic benchmarking model for assessing international alliances with application to NATO membership enlargement

Madjid Tavana; Aidan O'Connor
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An optimisational model of benchmarking

Mohammad Reza Mehregan; Mahmoud Dehghan Nayeri; Vahid Reza Ghezavati
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