Issues

Book Review

Manual of Best PracticeBenchmarking Water Services: Guiding Water Utilities to Excellence

Gregory M. Baird
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Call for papers

Special issue on benchmarking in information ergonomics

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TQM dimensions and their interrelationships in ISO certified engineering institutes of India

Shivakumar Burli; Virupaxi Bagodi; Basavaraj Kotturshettar
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Benchmarking of Indian mobile telecom operators using DEA with sensitivity analysis

Vineeta Nigam; Tripta Thakur; V.K. Sethi; R.P. Singh
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The impact of company learning and growth capabilities on the customer‐related performance

Majidul Islam; Yi‐Feng Yang; Lokman Mia
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Overcoming benchmarking reluctance: a literature review

John Williams; Cheryl Brown; Anita Springer
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Investigating “The Way” for Toyota suppliers: A quantitative outlook on Toyota's replicating efforts for supplier development

Phillip Marksberry
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Benchmarking overhead in education: a theoretical and empirical approach

Jos L.T. Blank; Bart L. van Hulst; Patrick M. Koot; Ruud van der Aa
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ISO/IEC 15504 measurement applied to COBIT process maturity

Alastair Walker; Tom McBride; Gerhard Basson; Robert Oakley
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Evaluation of irrigation efficiencies for water users' associations in a major irrigation project in India by DEA

Sanjay Sitaram Phadnis; Mukul Kulshrestha
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