Issues

Special Issue: Benchmarking and best practices in industrial service business. Guest Editors: Angappa Gunasekaran, Marko Kohtamäki, Petri Helo

Industrial services – the solution provider’s stairway to heaven or highway to hell?

Marko Kohtamäki; Petri Helo
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Strategic roles of service sites: application of Ferdows’s model

Ville Hallavo; Markku Kuula; Antero Putkiranta
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A decision support system to evaluate the business impacts of machine-to-machine system

Tuomo Heikkilä
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Meteorological information service support system in wind park application

Yang Liu; Wenshan Yang
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Service productivity in different industries – an empirical investigation

Stephan Klingner; Stephanie Pravemann; Michael Becker
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Assessing value co-creation and value capture potential in services: a management framework

Pekka Töytäri
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Applications of benchmarking and classification framework for supplier risk management

Kongkiti Phusavat; Pornthep Anussornnitisarn; Tatchapan Pongrakhananon; Zbigniew Pastuszak
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Empirical study of measuring supply chain performance

Ilkka Sillanpää
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An innovative framework for performance analysis of members of supply chains

P. Chithambaranathan; Nachiappan Subramanian; PL.K. Palaniappan
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