Issues

Strategic benchmarking of service pricing based on the value added

Carlos Renato Trento; Timóteo Stüker; Giancarlo Medeiros Pereira; Miriam Borchardt; Cláudia V. Viegas
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Competitive service quality benchmarking in airline industry using AHP

Alok Kumar Singh
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Method for evaluation via benchmarking of the lean product development process: Multiple case studies at Brazilian companies

Ana Julia Dal Forno; Fernando Antonio Forcellini; Liane Mählmann Kipper; Fernando Augusto Pereira
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Benchmarking of health technologies distribution models: An investigation of Lombardy’s local health authorities

Alessandro Creazza; Umberto Restelli; Emanuele Porazzi; Elisabetta Rachele Garagiola; Davide Croce; Marisa Arpesella; Fabrizio Dallari; Carlo Noè
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Critical success factors for Ghanaian contractors

Joseph Kwame Ofori-Kuragu; Bernard Baiden; Edward Badu
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Supplier/partner selection in agile supply chain: Application of vague set as a decision making tool

Chhabi Ram Matawale; Saurav Datta; S.S. Mahapatra
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Operational efficiency and service delivery performance: A comparative analysis of Indian telecom service providers

Siddhant Masson; Rachit Jain; Narendra Mani Ganesh; Sajeev Abraham George
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International benchmarking for performance improvement in construction safety and health

Lance W. Saunders; Andrew P McCoy; Brian M. Kleiner; Helen Lingard; Tracy Cooke; Thomas Mills; Nick Blismas; Ronald Wakefield
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An optimal sequential information acquisition model subject to a heuristic assimilation constraint

Debora Di Caprio; Francisco J. Santos-Arteaga; Madjid Tavana
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Extension of PROMETHEE for robot selection decision making: Simultaneous exploration of objective data and subjective (fuzzy) data

Dilip Kumar Sen; Saurav Datta; S.S. Mahapatra
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Transportation price benchmarking: implications for firm performance

David Swanson
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Performance measurement in airport settings: a systematic literature review

George C. L. Bezerra; Carlos F. Gomes
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