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Anderson Barbosa Lacerda
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Journal Articles
Basic Health Units services quality assessment through Kano and SERVQUAL models
Available to PurchaseAnderson Barbosa Lacerda, Augusto Sérgio da Silva Souza, Glycia Keylla Lucia Da Silva, Eduardo H. Malheiros De Azevedo, Fagner José Coutinho De Melo
Benchmarking: An International Journal (2022) 29 (9): 2858–2880.
Published: 30 November 2021
