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Journal Articles

Sustainability practices in tourism supply chain: Importance performance analysis

Deepak Eldho Babu, Arshinder Kaur, Chandrasekharan Rajendran

Benchmarking: An International Journal (2018) 25 (4): 1148–1170.

https://doi.org/10.1108/BIJ-06-2016-0084

Published: 08 May 2018

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Journal Articles

Critical factors and performance indicators: accreditation of testing- and calibration-laboratories

Nagarajan Karthiyayini†, Chandrasekharan Rajendran†

Benchmarking: An International Journal (2017) 24 (7): 1814–1833.

https://doi.org/10.1108/BIJ-04-2016-0058

Published: 02 October 2017

View article titled, Critical factors and performance indicators: accreditation of testing- and calibration-laboratories

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Journal Articles

Service quality and its impact on customer satisfaction in Indian hospitals: Perspectives of patients and their attendants

Panchapakesan Padma, Chandrasekharan Rajendran, Prakash Sai Lokachari

Benchmarking: An International Journal (2010) 17 (6): 807–841.

https://doi.org/10.1108/14635771011089746

Published: 26 October 2010

View article titled, Service quality and its impact on customer satisfaction in Indian hospitals: Perspectives of patients and their attendants

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Journal Articles

An empirical study of total quality management in engineering educational institutions of India: Perspective of management

Begum Sayeda, Chandrasekharan Rajendran, Prakash Sai Lokachari

Benchmarking: An International Journal (2010) 17 (5): 728–767.

https://doi.org/10.1108/14635771011076461

Published: 30 August 2010

View article titled, An empirical study of total quality management in engineering educational institutions of India: Perspective of management

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Journal Articles

A conceptual framework of service quality in healthcare: Perspectives of Indian patients and their attendants

Panchapakesan Padma, Chandrasekharan Rajendran, L. Prakash Sai

Benchmarking: An International Journal (2009) 16 (2): 157–191.

https://doi.org/10.1108/14635770910948213

Published: 10 April 2009

View article titled, A conceptual framework of service quality in healthcare: Perspectives of Indian patients and their attendants

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Journal Articles

Provider‐perceived dimensions of total quality management in healthcare

Mayuri Duggirala, Chandrasekharan Rajendran, R.N. Anantharaman

Benchmarking: An International Journal (2008) 15 (6): 693–722.

https://doi.org/10.1108/14635770810915904

Published: 24 October 2008

View article titled, Provider‐perceived dimensions of total quality management in healthcare

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Journal Articles

Patient‐perceived dimensions of total quality service in healthcare

Mayuri Duggirala, Chandrasekharan Rajendran, R.N. Anantharaman

Benchmarking: An International Journal (2008) 15 (5): 560–583.

https://doi.org/10.1108/14635770810903150

Published: 29 August 2008

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Journal Articles

Scales to measure and benchmark service quality in tourism industry: A second‐order factor approach

Bindu Narayan, Chandrasekharan Rajendran, L. Prakash Sai

Benchmarking: An International Journal (2008) 15 (4): 469–493.

https://doi.org/10.1108/14635770810887258

Published: 11 July 2008

View article titled, Scales to measure and benchmark service quality in tourism industry: A second‐order factor approach

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Journal Articles

A study on the ISO 14000 certification and organizational performance of Indian manufacturing firms

P. Padma, L.S. Ganesh, Chandrasekharan Rajendran

Benchmarking: An International Journal (2008) 15 (1): 73–100.

https://doi.org/10.1108/14635770810854353

Published: 29 February 2008

View article titled, A study on the ISO 14000 certification and organizational performance of Indian manufacturing firms

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Sustainability practices in tourism supply chain: Importance performance analysis

Critical factors and performance indicators: accreditation of testing- and calibration-laboratories

Service quality and its impact on customer satisfaction in Indian hospitals: Perspectives of patients and their attendants

An empirical study of total quality management in engineering educational institutions of India: Perspective of management

A conceptual framework of service quality in healthcare: Perspectives of Indian patients and their attendants

Provider‐perceived dimensions of total quality management in healthcare

Patient‐perceived dimensions of total quality service in healthcare

Scales to measure and benchmark service quality in tourism industry: A second‐order factor approach

A study on the ISO 14000 certification and organizational performance of Indian manufacturing firms

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