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Hyesung Min
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Journal Articles
Benchmarking the service quality of airlines in the United States: an exploratory analysis
Available to Purchase
Benchmarking: An International Journal (2015) 22 (5): 734–751.
Published: 06 July 2015
Journal Articles
Cross‐cultural competitive benchmarking of fast‐food restaurant services
Available to Purchase
Benchmarking: An International Journal (2013) 20 (2): 212–232.
Published: 05 April 2013
Journal Articles
Benchmarking the service quality of fast‐food restaurant franchises in the USA: A longitudinal study
Available to Purchase
Benchmarking: An International Journal (2011) 18 (2): 282–300.
Published: 12 April 2011
