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Joel D. Wisner
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Journal Articles
Comparing practices for capturing bank customer feedback ‐ Internet versus traditional banking
Available to Purchase
Benchmarking: An International Journal (2001) 8 (3): 240–250.
Published: 01 August 2001
Journal Articles
A study of successful quality improvement programs in the transportation industry
Available to Purchase
Benchmarking: An International Journal (1999) 6 (2): 147–163.
Published: 01 June 1999
