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Ramakrishnan Ramanathan
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Journal Articles

Supply chain resilience and business responses to disruptions of the COVID-19 pandemic

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Usha Ramanathan, Olu Aluko, Ramakrishnan Ramanathan
Journal: Benchmarking: An International Journal
Benchmarking: An International Journal (2022) 29 (7): 2275–2290.
https://doi.org/10.1108/BIJ-01-2021-0023
Published: 11 November 2021
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Journal Articles

Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant

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Ramakrishnan Ramanathan, Yun Di, Usha Ramanathan
Journal: Benchmarking: An International Journal
Benchmarking: An International Journal (2016) 23 (2): 469–486.
https://doi.org/10.1108/BIJ-01-2015-0012
Published: 07 March 2016
View article titled, Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant
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