... 2018 Emerald Publishing Limited Licensed re-use rights only SERVQUAL Action research Healthcare industry Patients’ service quality The healthcare industry is the backbone of any nation’s well-being, and the major part of the healthcare industry is hospitals. The Indian health care...

...Gareth R.T. White; Matthew Lomax; Glenn Parry Purpose – This paper aims to examine the implementation of the Eco-Management and Audit Scheme (EMAS) in a non-profit, small-to-medium sized-enterprise (SME) in the UK. Design/methodology/approach – A four-year participatory action research...

... benchmarking – and adopts, as the scientific framework of the process, an action research approach that combines scientific method and practical developmental work. Design/methodology/approach In order to explore the possibilities of these new theoretical constructions, this study applies them in a Nordic...

... is that adopted by industrialists, which is generally known as “action research”[ 2 ]. Using this approach, the researcher has a number of goals[ 3 ] in relation to: The aim of this article is to provide a framework for researching dynamic strategy formulation and implementation. Using this framework...