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Keywords: Buffet restaurant
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Journal Articles
Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant
Available to Purchase
Benchmarking: An International Journal (2016) 23 (2): 469–486.
Published: 07 March 2016
... is a challenging research topic. In this study, the authors take up a research study to address this challenge. The purpose of this paper is to examine the importance of factors influencing customer satisfaction in the context of a Chinese buffet restaurant in the UK. Design/methodology/approach...
