... the fast‐food restaurant customer's perception of service quality? Are there any cultural differences in the perceived importance of those attribute to restaurant service quality? United States of America Korea Fast foods Restaurants Consumer behaviour Benchmarking Service quality Analytical...

... was translated into two languages: Spanish and English. © Emerald Group Publishing Limited 2012 Colombia Cities Tourism management Customer services quality Consumer behaviour Liners Cartagena de Indias The cruise tourism industry has been the fastest growing segment of the global...

... is a typical consequence of CD. Service companies in general and travel agencies in particular are advised to bear these psychological phenomena and their interactions in mind when developing new bundled offers. © Emerald Group Publishing Limited 2009 Consumer behaviour Benchmarking Services...