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Journal Articles
Comparing practices for capturing bank customer feedback ‐ Internet versus traditional banking
Available to Purchase
Benchmarking: An International Journal (2001) 8 (3): 240–250.
Published: 01 August 2001
... be incorporated into a Web site, it was surprising to see so few of the bank sites collecting this valuable customer information. © MCB UP Limited 2001 Customer care Customersurveys Banking Internet USA Competition in the financial services industry has been increasing dramatically...
