... Quality Health services sector Customer satisfaction Quality assessment India A healthy population, characterized by balanced birth and death rates, and a low incidence of disease, is fundamental to the growth and prosperity of a nation. This can be achieved if the quality of health care...

... Group Publishing Limited 2008 Benchmarking Corporate strategy Health services sector Public sector organizations Italy Learning and sharing information are two core concepts in organizational change and benchmarking adoption (Patterson, 1996). First developed by Xerox...

... Supply chain management Health services sector Benchmarking is defined as: […] an improvement process in which a company measures its performance against that of best‐in‐class companies, determines how those companies achieved their performance levels, and uses the information to improve...