...Aamir Rashid; Rizwana Rasheed; Noor Aina Amirah Purpose Given the critical role of public healthcare performance in safeguarding human lives, effective inventory management is essential for ensuring cost efficiency, product availability, and service quality rather than profit generation. Drawing...

...Gawon Yun; Jiyoon An Purpose Supply chain risks and disruptions pose a significant threat to the healthcare industry. This paper aims to synthesize the research streams in the intersection of healthcare supply chain management and risk management to identify the research gaps and future research...

...Rohit Raj; Vimal Kumar; Arpit Singh; Pratima Verma Purpose This study aims to investigate the relationship between patient satisfaction (PS) and the parameters in healthcare and supply chain management (HLSCM). Design/methodology/approach The structural equation modeling (SEM) and fuzzy-set...

.../approach The data were collected through a structured survey questionnaire from 1,000 patients attending different healthcare facilities in the UAE. To minimize errors, a pilot study was performed on 50 respondents. The study took the structural equation modelling (SEM) approach, adopting confirmatory...

...Sunil Kumar Yadav; Shiwangi Singh; Santosh Kumar Prusty Purpose Business models (BMs) are becoming increasingly crucial for value creation in the healthcare sector. The study explores the conceptualization and application of BM concepts within the healthcare sector and investigates their evolution...

.... Practical implications This study findings help the healthcare managers, practitioners and healthcare workers of the Indian hospitals to understand the perceptions of both the employees and the patients towards healthcare quality elements and help to reduce the existing perceptual gap in the process...

.... Findings The CLV models are validated in the context of complementary and alternative medicine (CAM)in the healthcare industry. The results show that understanding CLV can help the organization develop strategies to retain valuable customers while maintaining profit margins. Originality/value...

...Helen Dion; Martin Evans Purpose The issue of energy efficiency is becoming increasingly prevalent globally due to factors such as the expansion of the population, economic growth and excessive consumption that is not sustainable in the long run. Additionally, healthcare facilities and hospitals...

...Shahidul Islam; Nazlida Muhamad Purpose The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) has been recognized as a “gold standard” set of “practical standardized measures” for assessing hospital service quality. Beginning with the HCAHPS, the purpose of this paper...

...Shefali Srivastava; Rohit Kr Singh Purpose The paper identifies the antecedents and consequences of integrated supply chain performance (ISCP) in healthcare systems. Design/methodology/approach Based on a review of the literature constructs of supply chain flexibility (SCF), employee...

.... Despite recent advances in quality and governance in supply networks, extant literature highlights the lack of quality in healthcare supply-chain networks in relation to governance mechanisms. This paper aims to investigate the role of governance mechanisms and their influence on the quality of healthcare...

.../approach An extensive review of the lean healthcare literature was conducted, including LS implementation within the healthcare sector (both generally and in EDs), best ED quality practices, essential factors for LS implementation within healthcare and lean readiness assessment frameworks. The authors...

...Shilpa Shekhar Parkhi Purpose The purpose of this paper is to synthesise the extent to which lean implementation in healthcare has been studied in the literature since its inception a decade ago. Design/methodology/approach This paper is based upon a literature review of mostly academic...

... quantitative data (n=223) collected from a sample of healthcare NPOs in Australasia. Findings The measurement model was found to be a good fit to data. The model parameters (weights) pertaining to the OPI represent six PM dimensions (Mission; Strategy; Organisational Capabilities, Infrastructure...