...Helen Dion; Martin Evans Purpose The issue of energy efficiency is becoming increasingly prevalent globally due to factors such as the expansion of the population, economic growth and excessive consumption that is not sustainable in the long run. Additionally, healthcare facilities and hospitals...

...Yazan Khalid Abed-Allah Migdadi; Abeer Ahmad Omari Purpose The purpose of this paper is to identify the best practices in the green operations strategy of hospitals. Design/methodology/approach A total of 25 cases from all over the world were investigated. The source of data was the annual...

...Aradhana Vikas Gandhi; Dipasha Sharma Purpose The purpose of this paper is to ascertain the performance of Indian hospitals in recent past and derive meaningful insights for policy makers and practicing managers in this area. Design/methodology/approach This paper analyses the technical...

...Angelos Pantouvakis; Panagiotis Mpogiatzidis Purpose The purpose of this paper is to evaluate clinical departments' performance per clinical sector in the context of the Greek public hospital care system. Design/methodology/approach The sample consisted of 96 internal pathology and surgical...

...Panchapakesan Padma; Chandrasekharan Rajendran; Prakash Sai Lokachari Purpose The purpose of this paper is to conceptualize hospital service quality (SQ) into its component dimensions from the perspectives of patients and their attendants; and to analyze the relationship between SQ and customer...

...Mayuri Duggirala; Chandrasekharan Rajendran; R.N. Anantharaman Purpose The purpose of this paper is to highlight key dimensions of provider‐perceived total quality management (TQM) in the healthcare sector in India. Further, the impact of the dimensions of provider perceived TQM on hospital...

... The indicators are calculated from the routine hospital discharge data in the National Minimum Dataset. The benchmarks are set at either the 20th or 80th centile as a cut‐point that can alert to possible issues or a target for which to aim. Benchmarks can be used to highlight variations by making comparisons...

...Graham Francis; Stewart Lawrence; Mark Booth; Phil James; Vladimir Stevanovic Purpose The aim of the study is to examine the feasibility of comparing hospitals internationally and to highlight some of the barriers. Design/methodology/approach Comparative analysis of anonymised patient‐level...

... of a purchasing process in a large regional hospital. Utilizing autoregressive statistical techniques, the automated purchasing process significantly affected productivity and performance both at the departmental and organizational levels. System implementation significantly reduced purchasing lead times, time...

... such as cost of quality, listening to customers, empowering employees and getting the job done right the first time and every time. © MCB UP Limited 1994 Communications Customer requirements Hospitals Laboratories Management structure National Health Services Service Quality control Service...